I’m an avid Reddit user, 5 year club but who’s bragging? There are plenty of awesome examples of social media doing great things for a brand without them trying. The other day I came across this highly up-voted post about something one of the Kimpton Hotel’s did in response to a customer. With over 1250 comments so far and a few thousand votes, you know this is going to be seen by tens of thousands of people. I hope the person who replied from the Kimpton Hotel gets a little extra bonus next month because you just can’t ask for a better “strategy”.